The Toffee Apple Artists Craft Store

We expect all members of The Toffee Apple Craft Auctions to treat each other with respect and kindness. Remember that behind every user name is a real person Your user name on The Toffee Apple is your identity. You are responsible for your conduct and all content submitted under your user name on The Toffee Auction for Artists.

By joining The Toffee Apple auction for artists , you agree to abide by the policies.
User names cannot be changed except in the event of documented legal action (such as trademark infringement) at The Toffee Apple's discretion. Choose your user name carefully.
You may not use the words toffee Apple auctions for artists in your user name without permission.
You must be at least 18 years of age to hold an account on The Toffee Apple Auctions for artists.
- If you are under 18, you must have the permission and supervision of a parent or legal guardian who is at least 18 years of age; that adult is responsible for the account.
You may not use profane or racist language or images in your user name, avatar and/or profile.
You may not use the public areas of your account to demonstrate or discuss disputes with others or with the Toffee Apple Auctions for artists.
You may not transfer ownership or sell your Toffee Apple account account to another party.
You may not use The Toffee Apple to direct shoppers to another online selling venue to purchase the same items as listed in your The Toffee Apple shop, as this may constitute fee avoidance. This includes posting links/URLs or providing information sufficient to locate the other online venue(s).
A Toffee Apple account may not be used for the purpose of redirecting traffic to another web location. Please contact The Toffee Apple to have your account closed if you are no longer using it.
Keep your account information updated and accurate. Your account must have a valid email address at all times. The Toffee Apple Auction will use the email address on file in your account information to contact you when necessary.
The Toffee Apple Auctions encourages all members to resolve their own disputes. As a venue,The Toffee Apple Auctions cannot mediate disputes between members or other parties.
Members who do not comply with The Toffee Apple's s policies may be subject to review, which can result in suspension of account privileges and/or termination. This includes all of your accounts by virtue of association. In other words, The Toffee Apple Auctions reserves the right to suspend the use of the site for a person and all user name(s) he/she operates under. Suspended or terminated members remain obligated to pay The Toffee Apple Auctions for all unpaid fees .

Multiple Accounts held by one person

Having more than one account ("multiple accounts" or "alternate accounts") is not something The Toffee Apple Auctions encourages, as it has the potential to cause confusion. Keep in mind that information and accounts cannot be merged in any way, so if you change your mind later, you will not be able to transfer information (for example: listings, feedback, Favorites or purchase history) from one account to another.

You may not list the same unique item in more than one shop on The Toffee Apple.

The Toffee Apple Auctions will not issue refunds for accidental activity stemming from multiple account ownership (for example: listing items in the wrong shop). Members who do not comply with The Toffee Apple Auctions policies may be subject to review, which can result in suspension of account privileges and/or termination. This includes all of your accounts by virtue of association. In other words,The Toffee Apple Auctions reserves the right to suspend the use of the site for a person and all user name(s) he/she operates under. Suspended or terminated members remain obligated to pay The Toffee Apple Auctions for all unpaid fees.

The public profile page for the account must fully disclose accurate information about each person, their role in The Toffee Apple shop. The Toffee Apple Auctions may ask for additional information and require that the shop comply with additional requirements.
The individual who registers the account is responsible for all activities of the account, the bill and any transactions.
Members who do not comply with The Toffee Apple Auction policies may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay The Toffee Apple Auctions for all unpaid fees If any of The Toffee Apple Auctions policies are violated by another member all accounts registered to member are subject to suspension of privileges and/or account termination.

MESSAGES

Messages are your way to communicate privately with other Toffee Apple Auction members. Messages are primarily intended for communicating about transactions. Members may also use messages and the forum to build friendly relationships with one another, seek advice or discuss The Toffee Apple Auction activities. Please use common sense when giving out personal information to others via messages.

You must not use messages to send unsolicited advertising or promotions, requests for donations or "spam."
You must not use messages to knowingly harass or abuse another member.
If someone explicitly tells you not to contact them, you must not use messages to contact them again, unless involved in an open transaction.
You must not use messages to interfere with a transaction.

You must not contact another member to buy or sell an item listed on The Toffee Apple Auctions outside of The Toffee Apple for artists marketplace. This may also constitute fee avoidance.
You must not communicate with a member involved in an active or completed transaction to warn the member away from a particular buyer, seller or item.

TRANSACTIONS

The Toffee Apple Craft Auctions for Artists

The Toffee Apple Craft Auctions is a venue, not a retailer, The Toffee Apple Auctions for Artists role is to connect the buyer and seller. This means when you place an order on The Toffee Apple Auctions , you are entering into a direct transaction and personal relationship with an individual seller (facilitated by The Toffee Apple for Artists ). We encourage the two parties to independently work through the transaction to completion.

A transaction is created when a buyer completes The Toffee Apple Auctions for Artists checkout process. An Alchemy transaction is created when the buyer accepts a bid and the seller confirms the bid. The seller and buyer will receive email notification from The Toffee Apple with information about the transaction and an invoice record A Toffee Apple Auction transaction is completed when the buyer pays and the seller ships the item. Payment is submitted directly to the seller via a method specified in the item listing (for example: PayPal, direct deposit, etc).

Communication is the key to a smooth transaction. All buyer questions regarding transactions, including payment arrangements and cancellations, should be directed to the seller. The Toffee Apple encourages all sellers to keep records regarding proof of shipping (for example: delivery confirmation, shipping service receipt, customs form).

In certain circumstances, a seller may cancel an invalid or void transaction or refuse service to a buyer. A seller may post important information in their shop or listing description to better inform buyers. A seller's individual policies for shipping, returns/exchanges and refunds posted in the seller's Shop. Please note: other services involved in completing a transaction (for example: PayPal, shipping services) may have different policies regarding transactions.

Transaction policies for the seller:

The seller must sell the item(s) to the buyer with whom the transaction is created, unless the transaction is eligible for cancellation
The seller must ship the item(s) as described
The seller must ship the item(s) within a reasonable amount of time, according to the transaction agreement or the terms in the seller's Shop Policies.
The seller must ship the item(s) to the shipping address submitted by the buyer. The seller should communicate with the buyer if shipping information is unclear or inconsistent.
In the event of a dispute, the seller may be asked to provide The Toffee Apple with proof of shipping The Toffee Apple will not hold the seller responsible for postal or shipping service delays or errors, theft or customs delays.

The buyer must pay the seller directly. Do not send payment to The Toffee Apple Auction for Artists
The buyer must pay at the time the transaction is created, according to transaction agreement or the terms in the seller's Shop Policies.
The buyer must submit valid shipping, billing and payment information to the seller, according to transaction agreement or the terms in the seller's Shop Policies.
In the event of a dispute concerning the return of the item(s) to a seller, the buyer may be asked to provide The Toffee Apple with proof of shipping back to the seller. The Toffee Apple will not hold the buyer responsible for postal or shipping service delays or errors, theft or customs delays when returning items to the seller.

Members who do not comply with The Toffee Apple's policies may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay The Toffee Apple for all unpaid fees.

We hope that your shopping experience on The Toffee Apple is smooth and hassle-free. In the event of a transaction dispute, The Toffee Apple encourages the buyer and seller to resolve the situation through email and by submitting fair, honest feedback. The policies below describe various types of transaction disputes and the roles of the seller, the buyer and The Toffee Apple in each scenario.

Non-payment

Non-payment occurs when a buyer does not or cannot complete payment after a transaction has been created. The seller may invoice the buyer in an attempt to collect payment before shipping. The Toffee Apple encourages sellers to offer buyers fair, honest feedback.

The buyer must pay at the time the transaction is created, according to the transaction agreement or according to the terms in the seller's Shop Policies.
The seller may cancel a transaction for non-payment when applicable

The Toffee Apple relies on sellers to submit fair, honest feedback for buyers in non-payment circumstances. Members with a low overall feedback score may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay The Toffee Apple for all unpaid fees.

Non-delivery

Non-delivery occurs when a seller does not or cannot ship an item after a transaction has been created and the buyer has sent payment to the seller. The buyer may file a non-delivery report with The Toffee Apple against the seller. When a non-delivery report is filed, both the buyer and the seller receive a notice from The Toffee Apple about the report so they can work out the issue. The Toffee Apple encourages all sellers to keep records regarding proof of shipping (for example: delivery confirmation, shipping service receipt, customs form). The Toffee Apple relies on buyers to submit fair, honest feedback for sellers in non-delivery circumstances. Please note: a buyer who paid a seller via PayPal may have a limited time frame in which to file a claim for refund of purchase under PayPal's policies.

The seller must ship goods within a reasonable amount of time, according to transaction agreement or according to the terms in the seller's Shop Policies.
The seller must respond to a non-delivery report by contacting The Toffee Apple. A non-delivery report cannot be closed until the seller contacts The Toffee Apple.
The seller may be asked to provide The Toffee Apple with proof of shipping in the event of a dispute.

A seller who fails to ship an item, respond to a non-delivery report or settle a disputed transaction in a reasonable manner may be suspended. Members who do not comply with The Toffee Apple policies may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay The Toffee Apple for all unpaid fees.

Refusing service

The Toffee Apple encourages sellers to engage in clear and consistent communication, and honor transaction agreements. However, if a seller cannot compete a transaction due to an extraordinary circumstance, then the seller may refuse service to the buyer.

The seller must notify the buyer of refusal of service through email or The Toffee Apple messages.
The seller can only refuse service prior to shipping.
If the buyer has already paid, then the seller must refund the buyer (price paid for item plus shipping).
The seller may cancel the transaction when applicable.
Unless otherwise agreed or according to the seller's terms, a seller's refusal of service to a specific buyer is indefinite within that seller's Toffee Apple shop.

Members who abuse the privilege to refuse service may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay The Toffee Apple Auctions for all unpaid fees.

A buyer may not be completely satisfied with a purchase or transaction experience. The Toffee Apple recommends that the buyer communicate with the seller by Toffee Apple messages or email to resolve the matter.The Toffee Apple encourages buyers to submit fair, honest feedback.

The seller must accurately describe the item in the listing.
The seller must comply with the transaction agreement or according to the terms in the seller's Shop Policies.

In the event the buyer receives a product that is significantly different from the original listing, the buyer may contact The Toffee Apple Support to report the item not as described. The Toffee Apple relies on buyers to submit fair, honest feedback for sellers in circumstances when the buyer is dissatisfied with an item or the seller's customer service. Members who do not comply with The Toffee Apple policies may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay The Toffee Apple for all unpaid fees.

Interference

To ensure the integrity of The Toffee Apple marketplace and help protect members from potentially fraudulent activity, transaction interference is not allowed on The Toffee Apple. The following circumstances are considered transaction interference:

You may not contact another member to buy or sell an item listed on The Toffee Apple outside of The Toffee Apple marketplace. This may also constitute fee avoidance.
You may not communicate (for example: by Toffee Apple messages or forum ) with a member involved in an active or completed transaction to warn the member away from a particular buyer, seller or item.

Members who do not comply with The Toffee Apple policies may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay The Toffee Apple for all unpaid fees

Transaction cancellation

The Toffee Apple charges fees to sellers for use of The Toffee Apple services. Sellers agree to complete valid transactions and pay The Toffee Apple fees in full with each transaction . On occasion, a seller may need to cancel an invalid or void transaction. When applicable, The Toffee Apple will issue a refund to the seller for the applicable fees and remove the transaction from The Toffee Apple . Only the seller in a transaction may cancel the transaction. The buyer should contact the seller by email to request cancellation of a transaction.

The seller may not cancel a transaction for the purpose of avoiding fees or feedback.
The seller may cancel an invalid or void transaction, as defined by these circumstances:
- The buyer did not pay at the time the transaction was created, according to the transaction agreement or according to the terms in the seller's Shop Policies.
- Both the buyer and seller agree to cancel the transaction prior to shipment. If the buyer has already paid, the seller has refunded buyer (price paid for item plus shipping).
- The seller has refused service to the buyer ). If the buyer has already paid, the seller has refunded the buyer (price paid for item plus shipping).
- The buyer paid for the item(s). Although the seller shipped the item(s), the buyer did not receive the item(s). The seller has refunded the buyer (price paid for item at minimum).

Members who abuse the privilege to cancel transactions may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay The Toffee Apple for all unpaid fees.

FEEDBACK

Feedback is a way to establish a reputation of trust for buyers, sellers and The Toffee Apple marketplace. For every transaction, the buyer and seller have the opportunity to submit a rating (positive, neutral or negative), an optional comment . Both buyer and seller have the opportunity to submit feedback for the transaction or until the transaction is canceled by the seller (for void or invalid transactions). Consistency, fairness and honesty are critical to the integrity of the feedback system. Feedback directly affects a member's reputation, so we ask that members take it seriously.

Positive-rated feedback cannot be edited or removed after submission.
Negative- or neutral-rated feedback may be changed to a positive rating when both parties agree to makeup.
Negative or neutral feedback for a canceled transaction may be removed if the author of the feedback contacts The Toffee Apple.
After 120 days the option to leave feedback expires; this option cannot be reinstated.
The option to leave feedback for a canceled transaction cannot be reinstated.

Members may ask The Toffee Apple to review feedback for removal. Contact the Toffee Apple to request a feedback review. The Toffee Apple does not investigate the validity of opinions or statements made in feedback or mediate feedback disputes. At The Toffee Apples discretion and without notice to both parties involved, feedback may be removed or altered by The Toffee Apple in the following circumstances:

Personally identifying or private information was published (for example: a phone number, real name, email address, physical address, content of a private Toffee Apple messages or forum , details regarding an The Toffee Apple investigation).
Feedback contains mature, profane or racist language and/or images.
Feedback contains spam, links, scripts or advertising.
Shilling is evident (fraudulent inflation of feedback rating by use of an alternate account).
Feedback is given for a transaction created for the sole purpose of leaving feedback.
Negative or neutral feedback was mistakenly submitted for a different transaction.
Negative or neutral feedback refers to an unrelated transaction.
Positive feedback contains negative comments or images.
Negative or neutral feedback comments about using The Toffee Apple or other services (for example: payment processors).
A member is confused about how to use the Feedback system, resulting in unintended negative or neutral feedback.
The Toffee Apple is provided with a valid court order requesting removal of feedback.

Members with low overall feedback scores or members who have violated the above policies for feedback may be subject to review, which can result in suspension of account privileges and/or termination.

SHOPS and LISTINGS

The Toffee Apple provides a marketplace for makers of handcraft, artists and collectors to sell their handmade creations, vintage goods and crafting supplies. Most shops belong to individuals.

We encourage all sellers to provide information about yourself and/or your craft in your Profile. Shoppers will likely be interested in this information, as they are often here specifically to buy handmade items directly from the creator. You should explain your shop's policies regarding shipping, payments, refunds and exchanges. You may use this space to provide additional shop policy information.

Please keep the following things in mind as you set up your shop and create listings:

An individual shop's policies must abide by The Toffee Apple site-wide policies. The Toffee Apple reserves the right to request that a seller provide policy information or require a seller to modify unreasonable policies at The Toffee Apple's discretion.
Do not make illegal use of photographs or written text.
Use of profane and/or racist language or images in the public areas of your Toffee Apple shop is not permitted. This includes your user name, profile item titles, tags, avatar, banner and/or shop sections.
You may not set a minimum purchase amount requirement in your shop.
You must pay your Toffee Apple bill on time to avoid penalties, including but not limited to: suspension of listing privileges and/or account termination.
You may not engage in any activity to avoid Toffee Apple fees . This includes but is not limited to: completing a transaction off The Toffee Apple once it has been initiated on the site, listing an item below its intended purchase price or canceling a valid completed transaction.

Members who do not comply with The Toffee Apples policies may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay The Toffee Apple for all unpaid fees.

LISTINGS

All listings on The Toffee Apple should be clear, accurate and detailed. Accurate titles, tags, photos and descriptions are critical to selling on The Toffee Apple .

Listing descriptions and photos must accurately describe the item for sale so buyers know what is included in the purchase.
Each listing must be available for purchase.
- You may not create a listing for an item that is not for sale or sold out.
- A listing may not be created for the sole purpose of sharing photographs or other information with the community.
- A listing may not be created solely as an advertisement.
- Items must not be listed as available for rental or lease.
Listing prices must be reasonable.
- You may price an item how you choose; however, a listing should not be created with an inaccurate price in order to keep it from selling.
- The shipping cost must be reasonable for the item.
Each unique item must have its own listing.
You may not edit a listing's information to change it to an entirely different item; this is considered fee avoidance.
All listings on The Toffee Apple must be for a tangible object. (Note: a digital file is considered a tangible object.)
You may not use The Toffee Apple to direct shoppers to another online selling venue to purchase the same items as listed in your Toffee Apple shop, as this may constitute fee avoidance. This includes posting links/URLs or providing information sufficient to locate the other online venue(s).
A listing must not be conditional upon the purchase of another listing in your shop (for example: saying "this item may only be purchased along with another item in my shop" is not allowed). This includes listings for item upgrades, shipping upgrades and gift wrapping upgrades.
A free with purchase item may not be listed as a separate listing conditional upon the purchase of another item in your shop.
- The title and tags must not mention or describe the free with purchase item.
- Information about free with purchase items may only be included in the item description.
- A free with purchase item must not be featured in the first photograph of the listing.
- The listing price must only reflect the listed item.
Gift certificates are governed by local laws; it is the seller's responsibility to determine if they are in compliance. If you list a gift certificate on The Toffee Apple , you are responsible for this compliance.
- You must include this sentence in the item listing: "This Gift Certificate is valid only in my Toffee Apple shop, and it is only redeemable here."
Drop shipping is not permitted. All items must be shipped under the direct supervision of the seller.

Listings that do not comply with The Toffee Apple policies may be flagged for review Members who do not comply with The Toffee Apples policies may be subject to review, which can result in suspension of account privileges and/or termination. If The Toffee Apple removes an item listing for violating The Toffee Apple policy, the seller is still obligated to pay the listing fee for that item. Suspended or terminated members remain obligated to pay The Toffee Apple for all unpaid fees.

HANDMADE by YOU

With the exception of vintage and supplies categories on The Toffee Apple are for handmade items. Handmade items must be created by the seller operating the The Toffee Apple shop. Below are general policies regarding handmade items on The Toffee Apple, as well as special considerations for certain types of listings or activities in the handmade categories.

On The Toffee Apple , the term "handmade" can additionally be interpreted as "hand-assembled" or "hand-altered."

Simply tailoring, restoring or repairing an item is not considered handmade.
To be considered handmade, the seller must substantially alter the design of an item produced from a "ready to assemble" kit.
Up-cycled, reconstructed, re-vamped or significantly altered vintage items are considered handmade. These items should be listed as handmade, not in the Vintage section.

Selling commercial or mass-produced items in The Toffee Apples handmade categories is not permitted.
You may not list handmade items that you did not create. This is considered reselling and is not permitted unless listed as vintage.
All items in the handmade categories must comply with The Toffee Apples listings.

Listings that do not comply with The Toffee Apple policies may be flagged for review. Members who do not comply with The Toffee Apple policies may be subject to review, which can result in suspension of account privileges and/or termination. If The Toffee apple removes an item listing for violating The toffee apple policy, the seller is still obligated to pay the listing fee for that item. Suspended or terminated members remain obligated to pay The Toffee Apple for all unpaid fees.

CUSTOM ORDERS

Custom orders or customizable items may be listed on The Toffee in the handmade categories if they adhere to the following policies for listing:

"Custom order" listings must be listed for purchase with a set price.
The seller may use photographs of previous work and options for customization (for example: colour choices) in the listing.
If the seller offers different sizes or styles that affect the price, the seller must make a separate listing for each item.
The buyer must purchase the listing on The Toffee Apple to have an item created. Details about the customization can be discussed via The Toffee Apple Messages or email.
If the buyer supplies their own materials to the seller for a custom order, they do so at their own risk.
The final custom item must comply with all of The Toffee Apple policies for handmade items.

Listings that do not comply with The Toffee Apple policies may be flagged for review. Members who do not comply with The Toffee Apple policies may be subject to review, which can result in suspension of account privileges and/or termination. If The Toffee Apple removes an item listing for violating The Toffee Apple policy, the seller is still obligated to pay the listing fee for that item. Suspended or terminated members remain obligated to pay The Toffee Apple for all unpaid fees.

GIFT BASKET

Creatively re-packaging commercial items does not qualify them to be sold as handmade (for example: a gift basket consisting of non-handmade items).

Gift sets and kits that are a collection of non-handmade ("commercial") items may not be sold in The Toffee Apple handmade categories.
To sell commercial items as a grouping, the items must be assembled as components to create a new product.

Listings that do not comply with The Toffee Apple policies may be flagged for review. Members who do not comply with The Toffee Apple policies may be subject to review, which can result in suspension of account privileges and/or termination. If The Toffee Apple removes an item listing for violating The Toffee Apple policy, the seller is still obligated to pay the listing fee for that item. Suspended or terminated members remain obligated to pay The Toffee Apple for all unpaid fees.

SERVICES

Production assistance for certain intermediary tasks in some crafts may be acceptable. The following policies govern use of production assistance in the creation of handmade items:

An assistant, under the direct supervision of the seller, may: assist with a portion of the creation process, list items in a shop, ship items, communicate with buyers, accounting or other record keeping.
A third-party vendor may be used for intermediary tasks in some crafts. Acceptable examples include, but are not limited to: printing the seller's original artwork, metal casting from the seller's original mold, or kiln firing the seller's handcrafted ceramic work.
A third-party vendor may not fulfill your orders to your Toffee Apple customers on your behalf (no drop-shipping).
An assistant or third-party vendor's involvement may not comprise a majority share of a handmade item's creation.

Listings that do not comply with The Toffee Apple policies may be flagged for review. Members who do not comply with The Toffee Apple policies may be subject to review, which can result in suspension of account privileges and/or termination. If The Toffee Apple removes an item listing for violating The Toffee Apple policy, the seller is still obligated to pay the listing fee for that item. Suspended or terminated members remain obligated to pay The Toffee Apple for all unpaid fees.

Services

In general, services are not allowed to be listed on The Toffee Apple . There are a few exceptions noted below that are allowed as they produce a new, tangible, physical item.

Any service that does not yield a new, tangible, physical item is not allowed (for example: tailoring, restoring or repairing an item, photographic retouching or colour correction).
Custom graphic design and digital pattern distribution are allowed; a digital file (for example: .pdf, .jpg, .doc) is considered the tangible, physical item.
An instructional crafting workshop is allowed as long as it provides the buyer with a tangible, physical item (for example: an instructional booklet, crafting supplies, a finished project that the student created in the workshop).

Listings that do not comply with The Toffee Apple policies may be flagged for review. Members who do not comply with The Toffee Apple policies may be subject to review, which can result in suspension of account privileges and/or termination. If The Toffee Apple removes an item listing for violating The Toffee Apple policy, the seller is still obligated to pay the listing fee for that item. Suspended or terminated members remain obligated to pay The Toffee Apple for all unpaid fees .

COMMERCIAL CRAFTING SUPPLIES

A commercial crafting supply is an item that is primarily used to make handmade items you might find for sale on The Toffee Apple (for example: yarn, beads, instructional books, patterns, tools). Both handmade and non-handmade ("commercial") crafting supplies may be listed under the supplies category.

Commercial crafting supplies are items not handmade by you. (Crafting supplies handmade by the seller are allowed to be sold on The Toffee Apple, but are not subject to the policies for commercial crafting supplies.
A commercial crafting supply is not a commercial item that, although it may be used in crafting, is ready to use as is (for example: mass-produced clothing, dollhouse furniture and clothing).
Commercial tools, elements and accessories that are used in conjunction with handmade items, but are not used to create a new item may not be sold on The Toffee Apple as a commercial crafting supply (for example: make-up brushes, wax tart burners).
Shipping supplies and packaging materials are allowed in the supplies category.
All items in the Supplies category must comply with The Toffee Apple policies.

Listings that do not comply with The Toffee Apple policies may be flagged for review,. Members who do not comply with The Toffee Apple policies may be subject to review, which can result in suspension of account privileges and/or termination. If The Toffee Apple removes an item listing for violating The Toffee Apple policy, the seller is still obligated to pay the listing fee for that item. Suspended or terminated members remain obligated to pay The Toffee Apple for all unpaid fees.

PROHIBITED ITEMS

Each Toffee Apple seller warrants that his or her use of the site complies with all applicable laws. Beyond the legal issues, Toffee Apple members are responsible for making important moral or ethical decisions regarding what they buy and sell on The Toffee Apple Auctions for Artists.

Some items are inappropriate for The Toffee Apple's marketplace, even though they may otherwise meet The Toffee Apple selling criteria. You may not list the following types of items on The Toffee Apple Auctions for artists:

Alcohol
Tobacco
Drugs, drug-like substances, drug paraphernalia
Live animals, illegal animal products
Pornography
Firearms and/or weapons
Recalled items
Real estate
Motor vehicles (automobiles, motorcycles, boats, etc.)
Items that promote or glorify hatred, racial, religious intolerance
Items that instruct others to engage in illegal activity

Additionally, a seller may not list any item that violates the seller's local laws, including shipping restrictions. Listings for prohibited items will be removed from the site, and the member's selling privileges may be suspended and/or terminated. If The Toffee Apple removes an item listing for violating Toffee Apple policy, the seller is still obligated to pay the listing fee for that item. Suspended or terminated members remain obligated to pay The Toffee Apple for all unpaid fees.

TAGGING

Accurate tags are very important, as many of The Toffee Apple's shopping features use tags to help shoppers find your listings.

Here are the basic policies for tagging:

Only use accurate and relevant tags that describe the specific item for sale in your listing.
You may use relevant synonyms as tags (for example: a purse may be tagged with "handbag"). You must not tag a listing with related, but inaccurate words (for example: mittens should not be tagged with "scarf," earrings should not be tagged with "necklace").
If your items are one-of-a-kind or unique, you may tag your listing with "original," "OOAK," "one of a kind," or other synonyms. However, if your item is a reproduction or in an edition of multiples, you must not tag it with these terms.
You may only use multiple words as a single tag if they comprise a single descriptive phrase (for example: "sterling silver" or "art doll"). Examples of unacceptable multiple words in a single tag: "silver earrings," "beach water sunset," "handbag purse clutch," "green red blue black."
Tags should only state what the item is, not what the item may become or potential uses for the item (for example: yarn should not be tagged with "sweater," beads should not be tagged with "bracelet," small gift items should not be tagged with "stocking stuffer").
Tags that describe the craft or process used to create an item should only refer to the processes that you personally used to create the item (for example: note cards should only be tagged "paper making" if you made the paper by hand from pulp, a wooden shelf should only be tagged "woodworking" if you built the shelf).
If your listing contains mature content, then you must comply with The Toffee Apple mature policies. This includes tagging and titling your listing with the word "mature."

TAGGING HANDMADE LISTINGS

These additional policies apply when tagging listings for hand made items items:

Choose the category that best describes the handmade item in your listing.
Listings for handmade items must not be tagged with "commercial." This tag is only for items not made by the seller.
Upcycled, reconstructed , re-vamped or significantly altered vintage items are considered handmade. These items should be listed as handmade, not in the vintage category.

TAGGING VINTAGE LISTINGS

These additional policies apply when tagging listings for vintage items:

Vintage items must be listed in the vintage category. This means the first or second tag is "Vintage."
Tags that describe the decade or age of the item must be accurate to the best of the seller's knowledge.
A commercial crafting supply that is 20+ years old may be listed in the Vintage or supplies categories.

TAGGING SUPPLY LISTINGS

These additional policies apply when tagging listings for supply items:

Commercial crafting supplies must be listed in the supplies category this means the first tag is "Supplies."
Commercial crafting supplies must be tagged with "commercial."
Commercial crafting supplies must not be listed in the handmade categories (for example: the Books and Zines category is only for handmade books; the Knitting category is only for handmade knitting-related items).
Mass-produced commercial crafting supplies must not be tagged with "handmade."
A commercial crafting supply that is 20+ years old may be listed in the Vintage or supplies categories.
Handmade crafting supplies may be listed in the supplies Category or other categories (for example: a glass bead handmade by the seller could be listed in the supplies or glass categories).
Handmade crafting supplies should be tagged with "handmade."

Listings that do not comply with The Toffee Apple policies may be flagged for review.). The Toffee Apple may review listings and remove tags without notice. In addition to the listings and tagging rules that apply to all listings on The Toffee Apple. Please review the specific policies that apply to the three types of items that may be sold on The Toffee Apple: Hand made, commercial crafting supplies and Vintage: Members who do not comply with The Toffee Apple policies may be subject to review, which can result in suspension of account privileges and/or termination: If The Toffee Apple removes an item listing for violating The Toffee Apple policy, the seller is still obligated to pay the listing fee for that item. Suspended or terminated members remain obligated to pay The Toffee Apple for all unpaid fees.

Flagging

Flagging is akin to The Toffee Apple neighborhood watch. It's your way to alert The Toffee Apple of potential problems. Use the "Report this item to Toffee apple link on any item listing page. This is a confidential process. The member whose listing is reported will not know who flagged it. Additionally The Toffee Apple investigation will be handled privately; you will not receive a personal response to your flagging message.

Flagging should be used to report any item listing, shop or Alchemy request that violates any of The Toffee Apple policies.
Do not flag a single violation multiple times.
Do not flag for intellectual property.
Since flagging is a private matter, members should not discuss flags.

In most cases, The Toffee Apple will work with a member privately to remedy the problem. If a seller does not respond to The Toffee Apple communication or requests in a timely manner, the item may be removed, and the shop's selling privileges may be suspended and/or terminated. In some extreme cases, listings will be removed immediately. Abuse of the flagging system by means of raising repeated, unjustified flags may result in the suspension and/or termination of your account. If The Toffee Apple removes an item listing for violating The Toffee Apple policy, the seller is still obligated to pay the listing fee for that item. Suspended or terminated members remain obligated to pay The Toffee Apple for all unpaid fees.

COMMUNITY

The Community is the heart of The Toffee Apple; all registered members are part of our community. The Toffee Apple has established multiple ways for members to interact with one another on the site, such as the Forum and messages. Please remember that these are public spaces, so use common sense sharing personal information. The Toffee Apple's role is to facilitate open discussion and support our community through constructive communication. Above all, treat one another with respect, and remember that there is a real person behind each user-name.

FORUM

The Toffee Apple Forum publishes fresh content sharing stories, videos, seller tips and shopping finds from the Toffee Apple marketplace. The Toffee Apple staff, special guests and members of The Toffee Apple community contribute posts on a variety of topics. We'd love to hear your story; you're welcome to send an idea or article to us.

Knowingly harassing, insulting or abusing other members is unacceptable in forum comments. Constructive criticism is fine, but being mean or rude is not.
The Toffee Apple does not allow spam in the forum for this reason, unsolicited promotion or advertisement from representatives or affiliates of outside services, websites or other products is not allowed.
While The Toffee Apple has permission to use content that our members post on The Toffee Apple .com.and .com.au , our members may retain certain intellectual property rights for their work. Please respect the artist's rights if contacted about use of material.

The Toffee Apple reserves the right to remove comments. Posting inappropriate comments may result in suspension of privileges and/or account termination.